Telkom - Worst customer service

I am extremely disappointed and frustrated with the service I have received. I contacted three different billing customer service agents, and yet my issue remains unresolved. According to Notsikelelo Mabaso, my account is in arrears due to a missed payment for December 2025. Another agent, Maja Thato, informed me that my October 2025 payment is not reflecting on their system and instructed me to forward all proof of payments to the documents mailbox. I followed these instructions and submitted all the requested proof of payments, but I still have not received any assistance.

Instead, I received a message earlier informing me that my account has been suspended. As I stated, this is the WORST SERVICE I have ever experienced. The billing customer service agents are not helpful; instead, they make the situation more frustrating. I emailed Notsikelelo Mabaso on the 9th of January 2026, and she has not responded or provided any guidance.

At this point, I do not know if the issue is incompetence or simply a lack of willingness to assist, but the service I am receiving is unacceptable. I even went to a store in person hoping for help, but I still did not receive any assistance.

What upsets me the most is that Telkom is negatively affecting my credit reputation and has ********ly handed my account over to collections, despite the fact that I have already provided proof of payment to support my case. This has been the WORST SERVICE experience, and I am highly dissatisfied.