TELKOM - WORST CUSTOMER SERVICE

On the 1st July 2018, I woke up to a horrifying sms stating that my bank account was debited for over R13 000.00 compliments TELKOM. I immediately called the call centre only to be told that nothing can be done at this stage aside from logging a case number and that somebody would contact me after 72 hours. A few days later, I had still heard nothing so decided to call them a few more times with no avail. I decided to go into the Telkom store in Rosebank to resolve this but they have no access or authority into this matter. It has now been 192 hours later and nobody has bothered contacting me. I changed network thinking Telkom would be great but seem to have made one of the biggest mistakes. Unhelpful, disgraceful customer service for a company like TELKOM