TELKOM - WORST CUSTOMER EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I ordered a telkom WiFi router last week. I was told i will be debited in august prorata from the time delivery of the router was made. I haven't received the router as yet and i was debited on the 16/07/2018 for something i don't have as yet. I have been trying to contact telkom for the last 3 days with no response. THIS IS THE WORST CUSTOMER EXPERIENCE!!!!!!!!!!!