Telkom worst customer experience

<p>I went to a telkom store at vaal mall to take out an LTE wireless broadband contract. They took my details and did their credit checks. They told me that they are out of stock and that I should wait, "well call you when we get stock". I waited for over a month. Then I lost interest in the LTE. I went back to them and told them to s**** that LTE and I took a hauwei p8 and a hauwei 10 Inch pad. First payment came in end of June. The bill included the LTE which I never received. I immidiately called their customer care line told them about the LTE which was not supposed to be there... after a few days I called again trying to get feedback. The case was apparently sent to the billing department for investigation and it will take 21 working days to be sorted. I waited the 21 days. No one called me. Wen I called they told me the case was being attended. Second bill also included the LTI. This one I refused to pay until the case is sorted. Today it's been close to two months the case is still being investigated and my lines have been cut off.</p> <p> </p> <p>The thing that posses me off the most is that when you call the customer care you get people who cannot do anything but to just write notes about your case. There is no ways to contact the people who deal with the case directly. </p>