Telkom Worst Customer Care Experience

I'm having to endure the worst customer care experience with @TelkomZA. I've logged an issue with Telkom via Twitter ±month ago. The issue being a MultiSim that refuses to consistently connect to the internet. The response I received from Telkom has been "your query has been escalated" however upon follow up that's the response I receive. Earlier this week I received a response which provided troubleshooting for my router. My query was not about my router. I'm a new Telkom customer and I understand the negative cloud of comments that other customers have towards their customer care service.