Telkom - Worst Customer Care Ever!!!

I have a contract with telkom; which includes one smart broadband device and sim and two mobile devices. the mobile devices have since been terminated as the contract was for 24 months, two months after the termination i realised am still paying insurance for the two devices for which the contracts were terminated. I called telkom they told me they will cancel the insurance. a month later i was still being billed for the insurance. i called telkom and they told to call the insurance company, which i did and the insurance company told they had canceled the insurance, it is now almost six months later and i am still being billed for the insurance. I called telkom and their answer was "sorry we cant help you", call the insurance as they are the ones you have a relation ship with. i told telkom that those devices are no longer on contract and they acknowloedged this, however if they have not received anything from the insurance they will continue to debit my account.

Telkom for all their FreeMe deals and contracts are at best ridiculously poor at customer care.