TELKOM: Worst Company to deal with - Terrible Service received from TELKOM

Terrible Service received from TELKOM - Worst Company to deal with I am writing this mail to you to express my utter disgust in the manner in which Telkom treats it customers and the empty promises that both the call centre and customer services centre gives to their customers to brush them off and get them off the phone. NOTHING is ever resolved. My wife transferred the ADSL to fibre in May 2019 and we were promised that there would be no problems with the transfer from ADSL to fibre. (If only we knew what was to come) The installation went off well and we were connected. Today 5/6/2020 I was informed that the logged ref number *** was closed (this is what has happened for the last six months) as the support department does not correct my type of problem. AGAIN TELKOM IS JUST BRUSHING OFF THEIR CUSTOMER. In December 2019 we suddenly ran out of data and when I enquired as to the reason, I was told that the transfer that was done by Vumatel and Telkom was not done correctly and that there was an issue that we were linked to two systems (Tin number) and that we were not receiving the Fibre Data that we paying for. There call center promised that it would be corrected within two days and that someone from Telkom would call me to confirm that the correction was done. I NEVER received a call from anyone at Telkom confirming that my Fibre connection was corrected. Our account clearly states UNCAPPED INTERNET yet the call center informs me that we are receiving SOFT CAPPED INTERNET. I have tried to resolve this issue since December 2019 WITHOUT any success. I have made numerous phone calls to your call centre and customer service without any success. You get all the promises in the world that the problem will be resolved and that a Telkom representative would contact me and confirm that they have resolved the problem. To date I HAVE NEVER RECEIVED A CALL FROM ANYONE AT TELKOM and THE PROBLEM HAS NOT BEEN RESOLVED. I have requested that the department manager contact me to resolve these issues and again to date NO MANAGER HAS EVER PHONED IS RESOLVE THIS ISSUE. (AS PER NORMAL SERVICE FROM TELKOM) As we are in the lockdown period, we need to work from home which we cannot do as your system has cut me off. It feels like Telkom is *****ing money from its customers as they charge you for a package that you are not receiving. From the information that I have received from the call centre agents, my profile is showing two systems that is reflection different information (one showing 10 m line and the other showing 20m). I will be taking this to the Consumer Protection Commissioner as Telkom has not provided the service that we are paying for and I feel that there are a lot of other customers that are in the same situation but are unaware of the situation. Would SOMEONE in a management position please contact me so that this can be resolved.