Telkom... worst company in the world!

Telkom, the worst service you'll ever come across.

My Telkom mobile account (usual monthly bill R2500) was over by R88 on 7 June 2018. My account was immediately suspended. After I had called in, the agent said the fastest way to get back on line, was to pay on the app. My service was to be reinstated within 5 hours. I had done so, immediately. Since that dreaded day, I have been continuously calling in; twice per day... and we are now in July... and my account is suspended.

I have reached new levels of frustration I had not known possible. Call center agents who I am convinced have no sense of logic or customer service. Telkom staff who show no understanding of process or product, no understanding of system, and no willingness to help. My account is paid up; almost a month to wait, and no service. The number of times this matter has escalated makes me believe that escalations do not go anywhere.

I really wish i could cancel, because i pay each month, i have no service (my account is suspended) but Telkom doesnt allow one to cancel; and the cancellation fees are massive. I am lost.. no other avenue to deal ... i cant anymore ... i just cant..