Telkom - Worst company in South Africa

We have run out of data on our ADSL line. I started calling Telkom at 11am today and the entire day calling them until 6pm. The online portal keeps on saying Not authorised, i tried 3 times at different intervals during the day. What is completely unbelievable is that such a big company does not have 1 competent person employed that actually knows what they are doing and how to help you. There is a top up system in place but no way of topping up. i spoke to no less than 10 different consultants in general inquiries, billing, technical support and sales. Every single department tells you they do not have the means to top up a dsl account. They are all however confident that the next department can help therefore sending you in complete circles the entire day and all you get is "sorry". What can one possibly do with a pathetic sorry but they cannot fix the problem at all. Its also unbelievable the different and contradicting information you get from different consultants. Surely there is no interview or training process at Telkom at all, i think they all just make things up as they go along!! Must be the easiest company to get a job at, no qualifications needed at all. What is most interesting is how every departments Managers are never available. They seem to be in meetings at the same time 24 hours a day as you can never be put through to one single Manager. They have to email them!! REALLY!! Based on the entire team of employees i doubt it would ever make a difference speaking to one either!! It is beyond disgusting the run around i got today after being with Telkom for years. They also insisted that the store could help after i explained that i had tried the store before and they couldn't assist. You see by this stage i know much more than those employed there. I was told to call 10210, 10213 and every contact under the sun with no avail. The consultant at Telkom Greenstone simply told me he is busy with customers!! So what the hell am I!!! So much for upgrading my contract, i will tell everyone - STAY AWAY FROM TELKOM! And after all of this - still not data!