Telkom, Worst Company in SA

In December we asked to move our PABX to our new premises. They moved it and gave us a temporary white line to give us connectivity. The problem is the following, we have already paid, they have planted new poles in early January. We are still ot connected to the new poles and are still on the white temporary line which now hangs almost on the grass two months later. I have phoned, sent emails and used their social media platform with no success. I want a supervisor to contact me with a reference number as stipulated by ICASA. If my problem is till not resolved, the next step for us is to lodge a complaint with Icasa. Telkom is clearly a non-caring company that treats people like dirt. You just have to look at the reviews from countless people. Telkom is quick to take your money with no service levels whatsoever. Our Account number is ********** 70001