Telkom worst company ever. People be warned

The on-line application for new contracts don't work. The walk in centres are terrible and I was sent away twice because of network failures. After the walk in and on-line failures I tried their phone in sales department. They are by far the worst in the world. Since January I am struggling to get my contract and phone. They deducted money in January and till today after numerous complaints they still haven't delivered. They said in January 4-7 days before the phone will be delivered. The average time you wait for them to pick up the phone is about 40 minutes. Today I waited an hour before they picked up and then they could not tell me where my phone is. The line was dropped and I phoned again. It took 70 minutes before they answered. I said I want to cancel and want them to e-mail me the cancellation. I asked the lady to phone me back if the line drops out again. She took my number and told me I must hold for her to find out if she can e-mail me the cancellation confirmation. The line dropped again and she never phoned back. I have waisted hours of my time to get a simple phone contract. I warn all people to never change to their network. Telkom is a nightmare come true.