Telkom worst client service Mo'nice

So i go the telkom website and jump to the "chat with the agent " as I have been trying to call telkom with no luck, Khanyile Feli joins the chat, this how the chat went after that she disconnected a left me hanging. 1:52:53 PM) (u'Themb Raduvha: l,)> I recently ported to telkom and transferred my contract to the new ported number and now I do have Mo'nice anymore 1:57:11 PM Khanyisile Feli : Thank you for contacting Telkom Mobile, you are chatting to Khanyisile. 1:57:44 PM Themb Raduvha: Hi Khanyisile I recently ported to telkom and transferred my contract to the new ported number and now I do have Mo'nice anymore 1:59:00 PM Khanyisile Feli : Thank you for the enquiry Themba please be advised that we do not have Mo'nice on contracts only for Telkom prepaid 1:59:27 PM Themb Raduvha: I had before changing my number 2:00:33 PM Khanyisile Feli : Before changing the number was it on contract or prepaid 2'00'46 PM Themb Raduvha: Customers' need to have the required airtime balance(Prepaid) or sufficient spend limit (Post-paid customers) (cost of the offer as stated in the USSD) to successfully purchase any offer on •123# contract 2:01:39 PM Themb Raduvha: I had a telkom contract number and it monice, I transfered my contract to another number and now there's no monice on the new number 2:03:22 PM Khanyisile Feli : in order to get mo'nice on the new number you need to qualify for it by recharging over R60 2:03:53 PM Themb Raduvha: : I increased my limit to R70 yesterday still nothing 2:04:48 PM Khanyisile Feli : it wont appear immediately you nned to keep on recharging and wait until its available as mo'nice its campaign and the is nothing we can do about it. 2:05:19 PM Themb Raduvha: is there any documentation that mention this! 2:06:20 Khanyisile Feli : Themba thats Telkom procedure which is the terms and condition please check on the website. 2:06:25 PM Themb Raduvha: : because there's nothing on the terms and condition that mention that https://secure telkom.co.zattoday/media/downloads/Mo_Nice_Ts_and_Cs_ ********** 5.pdf 2:10:32 PM Khanyisile Feli : Is there anything else you need assistance with? 2:11:17 PM Themb Raduvha: I need assistance with this " I recently ported to telkom and transferred my contract to the new ported number and now I do have Mo'nice anymore"