TELKOM WORST CENCELLATION SERVICE!!!!!!!

WORST SERVICE EVER!!!!!!! DO NOT USE TELKOM EVER!!!!! They have the worst service!

On 15/12/2017 fault ref. ********** 7 & ********** 9 was logged. As I had no service for two weeks.

I got billed for the full month!

18/01 /2018 fault ref. ********** 7 & ********** 8 was logged again. My landline and Wi-Fi is still off!

Mon, Jan 29, 2018 at 5:20 PM, I cancelled my services. Paid my account and awaited the credit on the account Received an automated reply that my cancellation was received! 29 Jan 2018 07:22pm On Tue, Feb 13, 2018 at 1:50 PM I e-mailed my cancellation papers for a second time to Phandulwazi Mbewu. He would escalate the cancelation and the query on the account! On which he rep**** “Good day, This is to confirm that I have received your cancellation documents and I have attached them on your account, I have escalated them to our cancellations department for them to cancell your account by the 25/02/18. Please allow for your March 2018 invoice to be available and you may dispute charges on that invoice.

On the 14 Feb I paid the settlement on my account. On Fri, Mar 9, 2018 at 9:57 AM I received another account after I have cancelled my service! Called On Fri, Mar 9, 2018 at 1:04 PM called Telkom again & spoke to Siphosihle Khumalo who informed me that she will also escalate my cancellation to the cancellation department. Ref. – ********** 2

And this morning Thu, Apr 12, 2018 at 9:53 AM I received yet another account. Called Telkom again to sort this out. The lady send I must e-mail my cancellation forms again as she can see them on their system. I e-mailed to ********** but still I have not here one word from Telkom. I must always call them to follow up. I WANT MY ACCOUNT CANCELLED!!!!! I am not going to pay for services which I didn’t have!!! You have the worst service ever!!!!!

HELLO PETERS REPLY!!! Official private business reply Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

*****STILL NOTHING IS DONE AS I RECEIVE YET ANOTHER ACCOUNT!!!!!!!!**********************