Telkom worst cellular service provider by far

1. I upgraded my wifes contract at the Telkom branch in Vangate on the 22 Dec 2017, at point of sale i requested her spend limit be capped at zero which they confirm is done.

2. I upgrade my contract early in Feb 2018, i am told i need to pay the device cost for my old contract with the new one for the next 7 months which i am ok with, i request my spend limit also be capped at zero because i am renewing my contract, again they confirm its done.

3. A good few months down the line i receive a bill over R500 stating i have gone over my spend limit with OOB data usage, like any normal person i query this with their CS department and they refuse to assist even though i requested this be capped. They say they cant do anything about it, fine i payed the bill, called them again and requested all three my lines be capped, which again they confirm is done.

4. A good few months pass by and then i get another bill over 2k, this time my wifes apparently exausted her spend limit with OOB data charges, again this was requested to be capped in store and over the phone, again i call CS and they tell me they cant do anything and again like a fool i pay them once again life goes on.

5. Dec 2017 i go into the telkom store in adderley street and speak to an arrogant young women and i explain that its festive and we get paid early and i ask is it possible if my debit order can be stopped just for that month because i would like to do an eft because we get paid early and chances are their might not be funds available because its festive and my payment date is the 1st of the month. Anyway i am told please make the payment 10 days before so the payment can reflect so the debit wont go off, which i did. Only to be charged a R200 failed debit fee by them for paying my account early. Complaint is logged to backoffice which you cannot contact as a customer, i am told they will be in contact within 72 hrs, this time comes and goes and no call back, i get a text to say my query has been resolved and still no call back and no refund again life goes on.

6. Dec 2018 again i make contact with telkom this time it gets even more interesting, i notify them once again im getting paid early and ask again can they stop the debit and again they say no, i just need to ensure i make payment 10 days before debit date and i do so on the 20th Dec 2018, come January 2019 they dont debit my account wierd as it seems i check my mails for Januarys invoice and it says payment due by January 31st 2019 is -R41. Anyway i get a message to say i am in arrears by over R2500, bare in mind they didnt take any payment.

7. I called up and wanted to know why i am in arrears if they didnt take their money and the first person tells me we went into ur account on the 1st of Feb 2019 and the debit bounced, bare in mind their was over 4k in my acc at that time, they say contact ur bank (capitec). Second agent i speak to advises me we tried to take payment on the 3rd and it failed sir their was no funds, again their was over 4k in my account. I called again for the 3rd time on the 16th Feb 2019 this time i am told Mr Adams we didnt make any debit attempt for the end of January and i am suprised because now i am getting told three different stories.

8. To make a long story short Telkom messed up and refused to take ownership, i know for a fact that they messed up and i called them not the other way around, days have passed and i have a family and its Jan yes funds tend to dry up and when i received notification im in arrears i called them for help but it fell on deaf ears, i eventually got a call from this misterious backoffice department and agreed to a payment arrangement over 3 month being 40%, 30% & 30% keep in my this is including this months bill that isnt even due yet and i had to make this specialist adviser fix this because u cant include this months bill into the payment arrangment because it isnt due. Anyway i agreed i will pay this month end which is this months bill plus the 40% of Januarys bill and the call ends.

9. I get a message to say regarding payment arrangement payment must be made in 7 days or my lines will be disconnected!!!! Hello this wasnt explained to me and i told you i will pay the bill month end. Anyway i call again and once again the agents are not helpfull and their is never a manger when i request one. On all the occasions i called and asked for a manager not once did i get to speak yo one. I am a contact centre manager myself and we cannot refuse to speak to a customer if requested. Anyway my lines might be disconnected by the time u decide to give me a ring.

I have been a loyal customer for more than 4 years, after all the bad review i stuck with telkom, i never in that almost 4 years ever missed a payment, i called because of your error and set up a payment arrangment and your company cant show any empathy or compassoin yet alone listen, i just want u to know i will be cancelling all three my lines with you guys and i hope everyone else reading this review does the same because Telkom or Hellkom is the worst cellular network provider, they dont listen yo their customers their cs is terreble and the network is ****. I am going to the ombudsmin with this as they have not heard the last from me

#PS ****ed of loyal customer