Telkom - Worst Cellular company out there

Been trying to get a new contract from Telkom since September. App**** online and never heard from them again. Then when my data contract became due for upgrade I decided to upgrade that to a cellphone deal. App**** online.... Nothing. Called and requested the upgrade telephonically on the 19th of November and everything went through. The agent told me that they will call me once tthe credit vetting went through. Today I decided to follow up. Called 10213, after waiting about 20 minutes I was ttold by an agent that they cant pick up anything on their side and I must call 081187 to follow up. Called 081187 but cant even log in because I need an authentication code... Called 10213 again... Waited 20 minutes... This time they told me to call 10210 and select option 4 on the first selection... THERE IS NO OPTION 4... Called 10213 again... waited 20 minutes... This time I was told to call 10213 and select sales... Called 10213 again, luckily it was answered quickly, only to be told that I need to speak to upgrades, but they will transfer me directly... Spoke to upgrades, they cant pick up anything on my account.... Now, fed up I decided I am going to cancel my telkom and was horrified to see that the penaties for cancelling is completely rediculous!!! Really Telkom? None of your call center agents has any idea how to help people so they just send you around and around in circles... Completely impossible to upgrade online or telephonically and there is no Telkom shop in Bronkhorstspruit. Went to various Telkom shops in Pretoria a couple of months ago and couldn't take out a contract since they were allways offline... Cant cancel because it will cost you a fortune... Guess I will just have to let this contract run out and then cancel. Utterly disgusted with Telkom's service...