Telkom Worst Cancellation Process

I have been trying to cancel my telkom landline but each time there is some issue with my cancellation request. I now still have to pay for two months even though i have requested it to be canceled. the landline is not even being used. I was sent a text to say i need to call a number to cancel. When i called the automated voice said to cancel online. WELL I HAVE TRIED THAT ON MORE THAN ONE OCCASION WITH NO SATISFACTION. This is my 2nd review on Hello Peter trying to get the company's attention but still nothing. i have logged a Third request for cancellation today. hopefully they get it right this time and clear my account .