telkom worst at helpin reconect but quick 2 debit

My name is rodreagus charles and I was 1 month in arrears but when the telkom call center called me regarding payment said they must debit me the total amount of R1143.33 on the 23rd of december 2015 so they did debit me but now its been almost a week and still my account is suspended despite me calling and trying to get my account unlocked numerous times and quite frankly im exausted trying despite me not owing anything at the current moment everytime i called in at telkom call center i was told that the amount debited is not reflecting but its been almost a week and i been asked who can i send an email to with my bank statement showing i have been debited but still there is no joy despite me trying everything well this is my last resort because people should not be put through this for unblocking an account my opinion at this moment of telkom is they seem to be the worst i have had accounts with other networks but telkom seems to have the worst plan in place to help their own such as me a \TELKOM"customer..."""