Telkom - Worst ADSL service provider ever!

I have moved from one house to another. I need to move my ADSL line. In the past 3 days, I have tried to phone Telkom no 10213 on 4 occasions, and held on for more than 12 minutes at a time. I even submitted numerous "call-me-backs" on the website. All to no avail! Telkom is the worst ADSL service provider in South Africa. I wanted to move to another service provider, but my wife convinced me to give Telkom the benefit of the doubt. I am now left with no choice than to leave Telkom for a different service provider. I would not recommend Telkom for anybody. Please stay away!