Hellopeter
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1 reviews | Active since May 2016

27 May 2016, 11:45

TELKOM worse than HEMORRHOIDS

<p>We have reported our line four times and each time the fault is cleared and a message is sent. </p> <p>701cwk110416</p> <p>44cwk130416</p> <p>144cwk040516</p> <p>And wait for it also an escalation number</p> <p>so I eventually track down the nearest technical department office and drive to them and confront them about our fault</p> <p>After calls made from their office by the tech guy it is found that my line has been moved a new port and the problem of the interferance is now fix.........</p> <p>That night I find we are down to .3mbs and of course I flip.</p> <p>So on the line to fault devision and get informed SIR you have used 250g of data and we will be throttling your account.</p> <p>HOW I THE WORLD DO YOU USE 250GIGS IN A MONTH WITH A BAD LINE CONNECTION <br />ANSWER I AM RUNNING A ONLINE MOVIE THEARTER...........SARCASM ON MY PART<br /><br /></p>

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Replies (4)
's update27 May 2016, 11:49
Reviewer Update
If TELKOM WAS THE TITANIC IT WOULD NEVER HAVE LEFT THE HARBOR
's update27 May 2016, 11:50
Reviewer Update
So over a month ago I report a line fault for my phone. Fault number 701cwk110416 and two days later recieve a message saying your fault has been repaired,,,,,,,,Wow amzing as no one has been to the house or even contacted me. So log another fault new number 44cwk130416 and then get a message your fault has been attended to and reapired again magic was performed as the fault has not been worked on and no one has been to the house.......... So phone and get given an escalation number 856145 AND WAIT FOR IT Next day get a text your fault has been attended to and repaired......... BULL IT WAS NOT REPORT IT AGAIN NEW NUMBER 144cwk040516 Now please forgive me but I might have the numbers in the incorrect sequence,,,,, but please note how manytimes it has been reported.......SO I GO TO THE TECHNICAL OFFICES AND GET IN........I SPEAK TO TWO GENTLEMEN AND THEN GET SENT TO A THIRD GENTLEMAN ...... WELLLLLLLL THANK YOU TO THESE GUYS MY LINE IS FINALLY REPAIRED................. BUT GET HOME AND BEHOLD MY SPEED IS RUNNING AT 0.39MBS SSSSOOOOOOOO BACK ON THE PHONE AND GET TOLD SORRY SIR YOU HAVE DOWNLOADED 250GIG OF DATA SO WE ARE THROTTLING YOUR SPEED TILL THE NEW MONTH ARE YOU KIDDING ME WITH ALL THE LINE FAULTS AND REPORT OF BAD CONNECTIONS WHERE IS IT POSSIBLE TO DOWNLOAD THAT AMOUNT OF DATTA YES WITHOUT A DOUBT WE DO WATCH ONLINE MOVIES. THTA WE WILL NOT DENY. BUT WORK OUT HOW MANY AVARAGE 2GIG MOVIES MUST WE BE WATCH TO REACH 250GIGS REALLY IS THERE NO ONE THAT CAN SEE A PROBLEM HERE. AND DONT TRY PHONING BECAUSE THEIR COMPUTERS ARE NEVER NEVER WRONG WHAT A LOAD OF BULLLLLLLL TELKOM SUCKSSSSSS Chat conversation end
Telkom
Telkom's reply28 May 2016, 10:26
Official

Hi antony-pannack

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible. At present the Telkom fair usage policy is in effect and will only revert to normal at the beginning of the next month. We do apologise for the inconvenience.

Interaction ***

Regards
keagan
Telkom Social Media Team

's update31 May 2016, 05:55
Reviewer Update
It is certain that you have not understood my query, if we have had and still have a line problem is it possible that the data usage is due to the fact that someone else is using or rather there usage is been added to our account. This been that we have a cross line