TELKOM WORSE SERVICE PROVIDER EVER

I PAID R5000 TO SETTLE ACCOUNT(CASE - ***2) TELKOM JUST ALLOCATED ALL TO MY ACCOUNT NOW THEY WANT TO REFUND ME R3939.99 AND THEY JUST IGNORED MY REQUEST AS PER CASE NUMBER. THIS WAS NOT MY REQUEST AND ACCOUNTS JUST DID WHAT THEY WANTED TO WITH MY MONEY. THIS IS THE BADEST SERVICE EVER AND NEED A MANAGER OR SUPERVISOR TO CONTACT ME TO DISCUSS CANCELLATION. WORSE SERVICE PROVIDER EVER. EVEN THE SHOP I DID MY MIGRATION ON IS NOW JUST PULLING UP THEIRE SHOULDERS, ALREADY GOT THE SALE MOS.