Telkom worse service provider ever

I have never heard so much **** in my life. My deceased husband that nearly died a year ago use to pay the account. Then I took over the telkom account it is payed upto date. So why the hell has it been cut off according to me if an account gets paid there is no reason to cut it off. I sent in the necessary documents to telkom to say that my husband is deceased. Nothing has been done I've been with out Wi-Fi internet for about a month sort this out immediately as I'm not going to send more documentation. Are you guys competent to sort this out? WORSE SERVICE PROVIDER IN South African history

Regards