Telkom worse service provider and customer experience

Telkom is the worse service provider, service is pathetic. I app**** to have my LTE account migrated to Fibre. Application was done in February 2021, FIbre was installed in March 2021 in our area. I didn't receive a call from Telkom to date confirming my application is approved and what the process will be. On 22 April 2 Telkom Technicians rocks up at my home no call or sms to advise us that they were coming out. Upon installation they asked me if I received a user name, password,landline number and the router which I responded no to everything. They called the Telkom offices for the details and the next thing fibre was installed with my old router and the wrong package I requested the premium package with the 50mbps unthrottled (R1199).A bill was sent to me for R4110 which I was very shocked. I engaged with the sales person who signed up the application and he advised that he will sort it out to date nothing. The LTE service was never canceled and I am billed for two accounts. R907 for the LTE, I was suppose to be billed up until the 22nd April for the LTE account and from 22nd April to the 30th April for the Fibre. I called in and they reduced the R4110 bill to R906 and the agent could not confirm what R906 was for as I was only suppose to be billed for 7 days so I'm not sure why R906 for 7 days. I requested today that my fibre application to be cancelled immediately. I had to call the Telkom offices to cancel the LTE and called the sales department to fix my package but to no avail. All the agents provide different feedback.