Telkom Worse Service Ever

I have never received such pathetic service in my entire life. On the 28th of December 2022 I received a call from a collections company acting on behalf of telkom to collect R600 from me for a contract that I took out in November 2022 and the first payment was due on the 30th of December 2022. I immediately contacted telkom when I got home and was told that everything was in order and there no handed over status on my account plus no penalties would be added. On the the 29th of December 2022 I received an sms stated that R254 would be debited from my account instead of R600 and I called again to find out what is going on again I was assured that everything was in order the whole R600 would be debited and no penalties will be added. On the 2nd of Jan 2023 R200 went off instead of R600 and I called telkom again in the 7th of Jan to find out what is going on only to be told that my account is in errors and the R200 is the errors amont. I spoke to Itumeleng who asked me to send him my bank statement from Capitec and Nedbank as proof that there was money in my account for twlkom to collect on the agreed debit order dates. Up until today I have received any feedback from Itumeleng. I went as far as to send him screen shots of the calls I made to telkom,the call I received from the collection company as well as the sms I received. It costs money to get statements for you not to receive any feedback from a company not to mention that this whole situation with them is messing up my credit record all because they are ***********. Today they debited R150 instead of the R1000 that they said they were going to debit on the invoice they sent me. Am certain they are going to tell me it's for penalties though I have no clue why am being charged penalties for them not debating. To make matters worse I come from a telkom store in Westgate Mall Roodepoort today and was told that they couldn't help me because only billing could assist and billing hasn't called. Not even the collection company acting on their behalf understand why I've been handed over. This is by far the worse experience I have ever had with any providers. I honestly want nothing to do with them.