Telkom Worse Service Ever!!!!

I had a cellphone contract with them about 3 years ago, i paid it off as per the 2 year contract but i still kept the insurance on the phone. In this year i stopped the insurance which was about R83. They started deducting double, no call from anyone from telkom then after a few months a consultant phoned me then i said they must cancel the insurance as she thought it was a contract instalment but i told her its the insurance, a month after that they handed me over to lawyers and threatened the hand me over and black list me for insurance which i have never before in my life, they kept phoning me the lawyers and i kept telling. them its insurance and not a contract instalment and that i paid it finished more than a year ago. On the 10th October 2023 i sent a mail to the claims department on the 11th October 2023 they confirmed the insurance had been cancelled and a amount of R385.20 had been credited to my account and when i asked what it means that it has been credited to my account they did not reply up until today. At the end of October an amount of R583 went off my account without my knowledge, which is against the Popi act. I sent a mail on the 1st November 2023 complaining that a debit order went off end October they only rep**** with the same mail as on the 11th October that it has been cancelled and my account credited.No reason why it went off or when they will refund me.No one even called even after i requested them to call me. This is the worse ever service no regard for customer satisfaction. For this very reason i would never take anything from Telkom nor recommend anyone. I want my request sorted asap and a call from management.