Telkom worse service ever

I have a huge problem with my and my daughter's account. I have been to a Telkom store, but they could not assist me. Thus I am speaking to account queries weekly for approximately 3 hours and explaining everything to a different consultant, thus my problem keep on existing without resolving it. I do not know what to do further and would appreciate it if I can just sit down with someone and this person can fix my problems. I do not understand my account as the amounts keep on changing and no one can explain it to me. Please Peter Please help, otherwise I am going to close my and my daughters account. At this stage I am seeking legal assistance as I have no other way to resolve my problems.