Telkom: Worse service Ever!!

I have app**** for a laptop deal online in the beginning of March 2018. After 2 weeks the deal was eventually approved on the 13 March 2018. I had to call the sales department on numerous occasions before it was approved. Reference number: ********** 83A. My banking account was also debited the amount of R329 as per the contract deal, however I have not receive the laptop. Their service are really terrible. I had to phone the sales department and has just given up on me receiving the laptop anytime soon. Its been now a month and I don't know what the status is of the delivery. If I cancel the deal, heaven knows if I will get my refund anytime soon. I am already a client of Telkom and this is unacceptable. Their sales department are the worse and don't even try the call centre. They refuse to go the extra mile its just terrible service over all. Please can anyone assist.