Telkom worse service ever

<p>My mum is disabled and her landline is not in use for a couple of months now. This has happened before. We went to telecom and was given a ref no. It's been more than a month and no response. They said a technician Will be called out but nothing has happened so far. I have visited the gateway branch but the people behind the counter takes forever to call the next customer..I've tried 2 times already. My mum needs the landline asap in case of emergencies...</p>