Telkom worse service

Telkom contact centre is a worse I ever experienced, they have 2 account **********ly open on my called the to address the matter and was treated as less on human and they still continue debiting my account, Spoke to more than 4 consultant and asked to speak to a team leader and to my surprise every time I called the are no team leaders or managers on the floor how ever the consultant put me on hold to ask for information. eventually asked for the team leader address and apparently the advisors are not allowed to give how eventually mange to get 1 TL name who spoke very well request me to send some document as proof, tried to send however his e-mail box is now full, call the centre again to my surprise again no team leader on the floor and the previous team leader by the name of Luthando Ngcobo is not know at the centre and the advisor told me they don't know why Luthando asked for those document cause they need the other documents, I asked for the team leader and again not available and a mission to get the team leaders name eventfully got it sent the mail and no response till now