TELKOM, WORSE EXPERIENCE. STAY AWAY

I am writing to express my deep dissatisfaction with Telkom cellphone insurance. Despite consistently making timely payments, Telkom has failed to provide the necessary support and communication. As someone who needs to be reachable at all times for work, especially when working remotely, the lack of responsiveness from Telkom has been incredibly frustrating.

Telkom is efficient at deducting payments from my account, but when it comes to delivering on their insurance promises, I have been met with nothing but delays and silence. I've been repeatedly told by customer service that they will "call me back," yet I am still waiting for any follow-up since last week. This level of service is unacceptable. Not only am I dealing with the stress of my situation, but I also mistakenly believed that Telkom would support me in my time of need. I was sadly mistaken.

The absence of a functional cellphone has caused me to miss important business opportunities. My decision to choose Telkom was based on their supposed reliability, but this experience has proven otherwise. I am profoundly disappointed and frustrated with Telkom's service.

In the past, I never encountered such issues with Vodacom, and I now regret switching to Telkom. I strongly advise others to avoid Telkom's cellphone insurance, as their service has been nothing short of disastrous.