TELKOM WORSE CUSTOMER SERVICE EVER, THIS AFTER WE SETTLED OUR ACCOUNT

Our telkom payment reached our dedicated bank in which we manage all our debit orders , 1 x day late.

Due to this, the Telkom payment RD.

We were then informed that Telkom will re-send the same debit order within two days after month-end.

Instead, Telkom disconnected (on 17-10-24) our line and handed the account over to Nudebt, which we believe is their debt collecting company.

Not only did they handover the account, they also provided Nudebt with the incorrect amount to pay.

Instead of 3186.00, they included( the most recent account which is only due at end Oct 24) a total of 6100.00.

We paid , 3186.00 on the same date (17-10-24), when we received the Nudebt notification.

I contacted Nudebt today(21-10-24) , spoke to a Mr Mbongwa under reference *** who clearly showed no interests in assisting us, and referred us back to Telkom.

We also visited Telkom Centurion Mall branch on 19-10-2024 and was informed that the account should not have been handed to Nudebt and that we should have paid Telkom directly.

How are we supposed to have known this?????

Today(21-10-24) Nudebt informed us under *** that we now have to wait between 7-14 working days for the reconnection of the mobile lines , this after we paid immediately on 17-10-2024, the outstanding balance of 3186.00

How is this fair!!!!