Telkom Worse Company to deal with

I purchased a phone on Telkom contract on the 17 April 2018 and they told me it will take 5 t 7 days to be delivered and after 7 days lapsed they told me it will take 7 to 14 days and they 14 days has lapsed.My account was debited long time ago for this contract but till today no delivery from them and no form of communication. I was however given a tracking number ********** 93A and told to call Courierit for delivery and for the past 5 days Courierit told me they did not have this parcel as it was not picked up from Telkom. Can Telkom fix this mess so that I can receive my cellphone.