Telkom, Worldwide Financial Advisory Services

I have a complaint against Telkom SA, I took out a device contract in July 2022 together with device insurance with AdminPlus being the Underwriter. My device became faulty on 09 May 2024 and on the same day took in to Telkom Shop at Westgate Mall in Roodepoort to lodge a claim for the fault, I then received a Telkom claim form from Worldwide Financial Advisors that I have never heard of to complete and completed and sent the form then received a Ref number: ***.

Firstly, I was never informed of this change to WWFS. Secondly, WWFS has had my device since the 9 May 2024 and every time I interact with them I get informed that my device is “still to be assessed, allocated to a consultant for assessment, and the claim is awaiting authorization” I have a string of emails between myself and the useless company by the name of Worldwide Financial Services. There’s no way an assessment can take this long, it’s clear that Worldwide Financial Advisory Services does not intend to pay out my claim for a device that I have been paying insurance for almost 2 years without fail.

On 12/06/2024 I went to Telkom Westgate Mall and the agent showed me the status on the system shows as the case being last worked on the 24 May 2024 with status-device awaiting assessment. This was after a call to WorldWide Financial Services and being advised the assessment will only start either today or tomorrow, WorldWide Financial Services is clearly a bunch of ****** that are in a business of not paying claims and inept of running a financial services provider in South Africa forgetting that there are consequences for such.