TELKOM WORK ON YOUR CUSTOMER SERVICE

I am upset with the poor customer service I received from Telkom. I ordered a Fibre line 3 months ago only to find out that my order has not been captured. To date still waiting for my Fibre installation. In the interim my adsl line has gone down 3 times and it took my 5 calls to Telkom to log the last fault. They are unable to give me the turn around time for resolution of the fault. Further they have promised to call me back and I'm still waiting for their call. But we are forced to take such treatment because they are a monopoly. ????????????????????????????????????????