Telkom (Woodlands Pretoria) involved in sim card ***** whilst refusing to rectify the situation

I had the misfortune to have to deal with Khosi Moyo at Telkom Woodlands Pretoria. I was given the distinct impression that my two requests were irritating her, and she was clearly in no mood to assist me.

I have in 14 months tried to get a sim card for a new contract that I pay for each of these months but not once was the new sim card actually registered. I have paid over R20'000 on this contract and still do not have a sim card. I queried why the bill bas getting more every month. She said I have been making calls to Zimbabwe and sending airtime to others often. But I do not have a sim for the account, hence making it impossible.

I requested that the account be given another number and I was told this was possible.

I also requested that my other contract sim be changed to a E-Sim. Simple enough.

I was told by her that this would be done by close of business 1/2/2023 and that she will call me. None of this came to be.

I went into the store again today, highly frustrated that once again nothing was done and that someone out there is still calling using my number. This time I was served by Natalie who is the most useless customer consultant. She claimed it was still in the process and I will have to just wait. Suddenly it would now take another three days. I said to her that I cannot come in everyday to ask what is going on since they never answer the phone and most definitely do not ever call back as per their promise.

I was livid and requested to speak to a manager, I truly wasn't ready for the extreme level of pathetic, vindictive and spiteful person I was about to deal with. She would make little comments to state this is my problem and not hers. Zoliswa is truly the most despicable person out there.

She did not care that my phone sim had been cloned in her store, nor anything I had to say. It just became a massive argument. She just turned and walked off whilst I was talking to her. It is disgusting, laughing at my situation. She is the true example of what is wrong with the world.

I would like someone to call me immediately to resolve this matter no later than close of business 3/2/2023. I will open a ******** case against Telkom and these three persons for failing to protect my intellectual property and stopping *****. It is clear that they are involved in the cloning of sim cards, and they will suffer the wrath of my legal team as well as a ******** investigation by the SAPS.

The case will be opened exactly at 16:01 on 3/2/2023 should I not hear from a senior person who can resolve my matter. I will list them again should you need to see this again;

1. My 074*****91 number will be changed to a E-Sim. 2. My 067*****04 number will be changed to the provided 072*****82.

Failing which, consequences will be at your risk, not mine. I will not back down. You have my details, ensure the matter is resolved.