TELKOM WOODLANDS BOULEVARD MISREPRESENTAION AND POOR SERVICE

On 13 June 2018 I attended at Telkom Woodlands Boulevard and spoke to Me Bridget Mhlanga. I took out 3 Telkom data contracts with routers, the more expensive packages because I was assured by the sales consultant, Me Mhlanga, that they would provide better coverage throughout SA, because the signal roams to other network towers where there is no Telkom coverage. After several weeks, while my employees were at various locations in South Africa, we found that this was not the case and that the coverage is so limited that the products are of no use to us. This after we were assured that we would have sufficient coverage throughout SA. I attended to Telkom Woodlands Boulevard during the beginning of July 2018 where Me Mhlanga changed her story by indicating that none of the Telkom mobile products roam to other networks. I immediately requested the contracts to be cancelled. Me Mhlanga informed me that this will be done. Hereafter no cancellation was done and I continued to receive accounts for "no services" and/or "no usage" of the products. A formal complaint was lodged with Me Yogen Gengan, the Store Manager. She however referred the matter to Me Suzan Khoza, the Floor Manager. Me Khoza send me a form to complete and to return the rooters and simcards. This was done on 23 August 2018. Since then and after numerous telephonic conversations with Me Gengan as well as Me Mhlanga, none was done. This resulted in me being listed on the ITC platforms. Every time Me Gengan would refer me to another person that resulted in no assistance rendered by Telkom at all. This is the poorest of poor service we received from Telkom Woodlands Boulevard and I was mislead by Me Mhlanga only because she wanted the sale and therefore misrepresented herself to me.