Telkom wont unsuspend my line

My account got debited twice last month as it was not the month before and it got to be up to date. i realised since 2 days ago that my line had been suspended. i called them immediately in order for them to correct that. The call centre agents promised me after calling every 5 hours that the line will be reconnected within 5 hours.

i have been promised this for the last 2 days and I still am suspended even now. I am so inconvenienced and Telkom doesnt seem to care. This is just unbelievable.