Telkom won't un-suspend my account even after I made payment!

My account was in arrears of which I paid on 19 November 2021. Every time I call Telkom's customer service to find out why after over a week my account is still suspended when it should only take 5 to 24 hours to be unsuspended after payment has been made using the Telkom app, I am told that the money I paid and the money that left my account does not reflect on their side. I have sent countless Proof of Payments to several customer service consultants and to the *** email address but even today the 30th November 2021 my account is till suspended.

Yesterday I spoke to a consultant who told me that the account that I paid into was incorrect!! How?? because I chose the pay now option on my Telkom app and followed the prompts!!! If Telkom has put incorrect details on their own app, how is that my problem and why should I suffer for their own shortcomings???

I am disgusted by their actions.