1 reviews | Active since Jan 2016
Telkom Wont Stop *****ing My Money
2 Years ago I took out a cell phone contract costing me R174 flat fee per month, I had no problem until I needed to upgrade, I upgraded to a R199 flat fee per month contract. Firstly Telkom politely deactivated my sim card from my old contract without sending me the new one, after fighting for 2 weeks I eventually receive my new sim card. Then came my first debit order of my new contract which was supposed to be R199, instead R726, I phoned Telkom immediately, they told me that I have an ADD On Data Bundle of R418 on my account and a pro rate amount of R118 for two weeks (even though Telkom did don't send me a sim card for my upgraded contract but still charged pro rata amount for it)<br> They then opened a case to have this problem rectified, somebody contacted me 7 working days later and informed me that The data bundle will be removed as I did not request it and they will credit my account until I have recouped the money that was incorrectly billed, one month later I received another debit order of R557, I phoned Telkom again and again and again, and again, nobody from customer care can help me! I CANT AFFORD THIS I HAVE A CHILD TO FEED!!!PLEASE HELP!!!
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Regards
Wesley
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us, please contact us via Email: ***.
Your reference number is: SM192791
Regards
Wesley
Telkom Social Media Team
