TELKOM WONT REPAIR MY LINE

We loaded a complaint to Telkom on the ADSL line that was hooked up earlier this month that never worked properly. After we had spoken to Telkom a few times they kept telling us that the problem was with the modem and the ISP (everyone but Telkom) after changing our router 3 times only then did they admit that the fault is in fact with Telkom. After a full two weeks of battling to get a technician out finally on Wednesday Joseph come out to fix the line, when he is done we are all ecstatic but that didn't last long as the Internet ran smoothly for half a day. We then thought maybe the problem is with the ISP when we call and check with them they advise us that the cable or the port is probably damaged, we then took a look at the cable and realised that they installed an old cable. I have been battling since yesterday (2016/02/25) to get them back here as they have closed the complaint. I spoke with Phumla &amp; Nkululeko as explained that we are a business and cannot operate in this manner. It is now the end of the month and we cannot close the month efficiently as we are struggling without the internet. <br> I NEED RESULTS NOT PROMISES.