Telkom won't let me cancel

Telkom won't let me cancel. I logged a cancellation beginning September. I received an email and 2 SMS's saying that someone will contact me within 2 - 7 days. The reason for cancelling is because my partner lost her job due to Covid lockdown and I cannot afford to pay this anymore. Now 2 months have passed, my internet is still online and nobody has called me about my cancellation and I still have to pay. I followed the procedure to the ****ing tee and here we stand with no progress. Dare I not pay then I will face the full force of the law but you won't me to cancel my account. So **** you! I lose respect for Telkom every single time I deal with them. I have even followed up with them and there is simply no response.