TELKOM WONT HELP ME

Frustrated!!!

I had a voice line and adsl line with Telkom for a few years, but used my own ISP. I recently decided to sign up for the unlimitedHOME 10Mbps package at Telkom and after some struggles instore and on the telephone with the sales department I received username and password for my router on the 23rd of February 2019. I configured my router and it works 100% no problems.

Here the problem starts. I receive my new Bill in March somewhere and it dont show pro rata and my new tariff for my new package. It show my old voice and ADSL line only. I go instore and they say I must contact the sales department to have the order closed off as finished and working.

To date I have called 26 times for assistance. Everytime they promise me to have the order closed off as working and finished. They escalate etc etc. Still nothing. I went to 3 different stores more than 13 times they tell me the same story.

Billing department says they can fix my invoice because the system do not show that I am using the unlimitedHOME.

I am frustrated. I was one of the firm believers in Telkom. Never had problems. Even had 2 mobile contracts.

My problem is, if the order is not closed off, I do not get my unlimitedHOME benefits (even though my internet is working perfect), I cannot get my 2Gb SIM card, free calls and my billing is getting behind because the are charging me only R629 but I am using a R807 package. This means WHEN THEY CLOSE OFF THE ORDER IN A YEAR OR 2, I am going to get billed from 23 February 2019 and I wont be able to pay a year money.

So perhaps someone on here can help me? This is my first time ever having to resort to Hellopter.