Telkom wont fix adsl line

Since 9 April 2015 adsl line faulty. I logged 9 calls with call centre. no success at all. Got hold of their cable division manager, the most rude , unhelpfull person i ever spoke to. He wont even try to help. i called call centre Saturday about a bill i received even though my adsl don't work. They say pay the account and lodge a dispute later. Still waiting for a supervisor to call me back for the past two months.