Telkom wont credit me after i paid for a service which they didnt deliver

<p>Hi</p> <p><br />I have struggled with Telkom to relocate my adsl line for 2 months.<br />I run a business from home & need internet for that.<br />So I had to buy additional data on my cell phone from Telkom mobile </p> <p><br />I phoned the billing apartment as I received invoices for August & September, yet I didn't<br />had an adsl line so I couldn't even use the line.</p> <p><br />The lady told me that they will credit me 1 month, Yet 63 days I had been without internet.</p> <p><br />I asked her about the additional data that I had to buy (R518.75) & she told me that I had to open a case with Telkom mobile.</p> <p> </p> <p>I told her that Telkom mobile didn't do anything wrong, Telkom was the problem & I had to buy extra data as Telkom didn't deliver a service that I paid for.</p> <p><br />I want to be credit for the time I didn't have access to internet & also for the additional data that I had to buy to run my business.</p> <p>Here is the reference number for the credit for 1 months line rental</p> <p><br />Account number: ********** 64661<br />Reference number: ********** 4 <br /> <br />Here is the story that I posted twice on their Facebook page, as that's the only place that I get a reply</p> <p><br />It's been 2 months since I have tried to just relocate my line to my new address. Yet every call centre agent have another story,</p> <p>1 even told me I put the wrong address on their system & the technician can't find the address!</p> <p><br />Now I run a business from home & I need Internet for that & that's why I have an uncapped account with another service supplier (at least they know about service delivery)</p> <p>Because Telkom is so useless, I had to buy extra data on my cell phone, so that I can send invoices to my clients.</p> <p><br /> Beginning of the month I had to pay R150 for 2gb data, a week later another R199 for 3gb. As I am typing this, I need to buy another 3gb for R199. So that is R548 extra on top of my normal cellphone bill. Awesome Telkom.</p> <p>Now I did phone Telkom billing department regarding this extra costs (out of my own pocket & I also still need to pay Telkom for my adsl line rental, yet no line have been installed</p> <p>but I have received the invoice for services delivered) & all the lady told me is I need to wait for my line to be installed (she can't tell me when that will be)</p> <p>call the billing department again & give them the dates since when my line have been cut until reactivated & they will then probably credit me.</p> <p><br /> Probably! Yeah right I'll probably pay my line rental this month!</p> <p>So I ask her about the extra costs I had to pay for so that I can run my business, & she just said to take it up with the billing department when my line have been activated!</p> <p>So again useless customer service from Telkom & still no service delivery!</p> <p>So Telkom, when your consultant is going to call me now regarding this message, let them know I want an answer for when my line will be installed & when the extra money I had to pay, be credited to my account!</p> <p>Reference number: ********** 11</p>