Telkom won't cancel my service since October 2018 and continue to bill to February 2019

I can’t start any other way but to express how frustrated, disappointed and despondent I have become with Telkom.

All attempts during September 2018 to get my landline and ADSL service cancelled was unsuccessful. I called 10210, requested to speak to someone about a cancellation and was told to do it online. The online cancellations rendered no action or response from the system for a few days until I eventually managed to get a reference number, ********** 4 on 12/10/2018. This is the first evidence of Telkom acknowledging my cancellation of services.

According to the online status, my Telkom services cancellation was created on 12/10/2018. My landline has been unplugged and not used since that time as my whole famile has Telkom mobile and can call any Telkom numbers. We never needed the landline and only used the ADSL for wifi this was no longer needed as we have had Fibre since 20 October 2018.

It has been an endless battle to cancel my Telkom services and now the new battle is for Telkom to stop billing me for services which has been cancelled in October 2018 already. I disputed the bill on 18/02/2019 and got a reference number ********** 4 which is once again acknowledgement from Telkom that they received my dispute. Not surprisingly, Telkom get this wrong as well and then sends me an sms on 19/02/2019 to say that my services are suspended due to non-payment. What services, I’m not supposed to have services since 12/10/2018 already but I’m still being billed. That was what my dispute was about.

At this stage I really don’t know how to get Telkom to listen to me as they will not cancel my services and continue to bill me.

Amazingly, today I get a call from the Retentions department, Telkom really doesn’t want to let go of me. Now they claim they cannot cancel my services because I owe them money. What!!! Is my services still not cancelled?? And the balance on my account which I raised asa a billing dispute is now thrown back at me??

Really Telkom!! I have no words and no way of knowing what else you want me to do. I will not pay you for services after my cancellation date, reference number ********** 4.

Get your cancellations process and implementation thereof right!! Get your billing right!!