Telkom won't cancel my line

URGENT NOTICE: Telkom in breach of CPA and willfully refusing to cancel my account Dear Telkom,

You are *****ing from me.

You refuse to close my account regardless of how many times I call in to do so. I have submitted several cancellation requests and your staff have actually told me that they will not respond to my request of when I will receive confirmation that my account has been closed.

I used to have a land line that I used for internet with another ISP. I cancelled my account well in advance.

You have not communicated with me within the promised 21 business days. Not after a single one of my attempts to get feedback from my cancellation request.

You continue to bill me for a service/contract that I no longer have with you as I have submitted a cancellation and have explicitly requested confirmation of cancellation.

You are in contravention of the consumer protection act, Section 14.

"the supplier may not charge a charge which would have the effect of negating the consumer's right to cancel a fixed term consumer agreement as afforded to the consumer by the Act. "

By willfully refusing to accept my cancellation and continuously charging me for a service that I no longer have, you are in effect jeopardizing my future credit health by creating false statements of arrears.

I have taken reasonable steps to cancel this contract via email and telephonic conversations.

Should you continue to disregard my attempts, I will take the necessary steps with the Consumer Goods and Services Ombud and thereafter take legal steps.

Kindly make physical contact with me within 21 business days as per your service promise.

Regards,

A exasperated and disgruntled ex-customer.