Telkom won't assist finrite in claim dispute

Fone number ********** 743 and ********** 511 were suspended. We made payments and telkom took 21 working days to to locate the money then the next month was due and we were debited and debited and debited and debited last.debit was R3000 and we never complained. This began 31 Jan ended April 2017. In this time my tablet was ****** and had a diffetent sim card in. Now they will not respond without my letter of suspension and Telkom wont assist either so now WHAT DO I DO????? We have paid for 2 years!!!! NOW THEY EXPECT ME TO UPGRADE.