TELKOM WON'T ACTION MY EXPIRED CONTRACT'S CANCELLATION

Telkom will not cancel my contract for the past 3 months that it has expired, despite me logging it with their agents and additionally going to the store to get assistance on cancelling it. I have recieved close to 10 calls from their agents, asking me why i want to won't upgrade the contract, which i have explained, and have been told that against my profile, they do see a cancellation request. But i have still been charged on each month that i expected the cancellation to be effective. This is so frustrationg because the contarct has never worked in my favour. A few months after getting the contract, i had to give the wifi device to my sister so she can apply for jobs, as it was not working well in my house. We then got a brilliant deal with another service provider, so in essence, we pay for two devices. Its been streinous but i promised myself that after the contract expires, i will not renew it. It expired in June but i have been charged since then. In July or August, i went to the store, to report this and they assisted me by logging into my account and they picked up that there was a cancellation on my profile to be effective end of August. Its now September and i am recieving an invoice for a debit to be done on 20 September. I cannot afford this as my husband has been retrenched for the past two months now and i have to cover all the bills of the house. This is unfair treatment and throughout this process, i have learnt that Telkom has made its cancellation processes so unclear, even their staff and agents get upset when i mention that i'm cancelling, and come up with various excuses on why they cant help me. As a consumer, i have the right to opt in or out of services, based on my affordability. I am appalled at this and will never ever recommend Telkom to anybody. It's a pity that i was warned about Telkom but the package was tempting and fit into my budget, but unfortuatley it has never served me and still continues to fail me.