1 reviews | Active since May 2016

25 Apr 2017, 21:46

Telkom won't take my money.

<p>I try to top up my adsl on the Telkom website.</p> <p>After clicking on top-up I get this:</p> <p> </p> <p>We have encountered an error executing your request.<br />You can report to the Telkom Internet Support team at 10210 or <br />by emailing them at ********** <p> </p> <p>I email support, Nontsikelelo says she is very sorry and I should go here:</p> <p> </p> <p>https://customerportal.telkomsa.net/portal/</p> <p> </p> <p>I follow the link, select my top-up amount and get as far "click here to proceed with payment", after which I end up at another termination page with an error message.</p> <p> </p> <p>I also tried the option where I get to be billed at the end of the month.</p> <p>All I get is a message that says it will take 3 working days. 6 months later it still hasn't happened . But when I try to use that option again, it still tells me that I already app**** and it will still take 3 working days.</p> <p> </p> <p>Therefore, it is impossible to top up with Telkom.</p> <p> </p> <p>Doesn't it bother Telkom that they are losing money?</p> <p>I bet there are lots of people out there trying to buy data, but Telkom simply won't let them.</p>

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Replies (1)
Telkom
Telkom's reply26 Apr 2017, 10:34
Official

Good day Max,

Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team