Telkom won't take my money.
<p>I try to top up my adsl on the Telkom website.</p> <p>After clicking on top-up I get this:</p> <p> </p> <p>We have encountered an error executing your request.<br />You can report to the Telkom Internet Support team at 10210 or <br />by emailing them at ********** <p> </p> <p>I email support, Nontsikelelo says she is very sorry and I should go here:</p> <p> </p> <p>https://customerportal.telkomsa.net/portal/</p> <p> </p> <p>I follow the link, select my top-up amount and get as far "click here to proceed with payment", after which I end up at another termination page with an error message.</p> <p> </p> <p>I also tried the option where I get to be billed at the end of the month.</p> <p>All I get is a message that says it will take 3 working days. 6 months later it still hasn't happened . But when I try to use that option again, it still tells me that I already app**** and it will still take 3 working days.</p> <p> </p> <p>Therefore, it is impossible to top up with Telkom.</p> <p> </p> <p>Doesn't it bother Telkom that they are losing money?</p> <p>I bet there are lots of people out there trying to buy data, but Telkom simply won't let them.</p>
Good day Max,
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Max,
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
