Telkom won't stop charging me for an XBOX One I never took from them

<p> November 2014, we upgraded our home phone and ADSL contract, Telkom also offered an XBOX One purchase agreement that we declined (SA***). it was cancelled on 25 Nov 2014. To our shock, our monthly bill has continued to reflect that XBOX One, and we have been paying for it for the past 17 months (ZAR 365 X 17 = 6205).</p> <p>Anytime we call Telkom billing, they acknowledge the issue, but say that they can only lodge a dispute. Then, nothing happens, we continue to be forced to pay for an XBOX One that we never took from Telkom. Today again they lodged another dispute, we know that nothing will happen. This is completely unacceptable from Telkom, it is also *******, as we found that their system actually shows that the XBOX One purchase agreement was cancelled on 25 Nov 2014. Why have they continued to take our money to date, why are they not reimbursing the money they *******ly collected from us so far?</p> <p>We want Telkom to:</p> <p>1. immediately stop charging us for an XBOX One that we never took from them, That item SA*** should be taken off our monthly bills;</p> <p>2. reimburse the full amount undully collected from us, more than 6,000 rands.</p> <p> </p> <p>Apologies will be welcomed</p>