Telkom won't let us cancel our service

<p>We submitted a cancellation request for our telkom line services on 20 April 2017. We also cancelled our Afrihost ADSL at the same time. Telkom's automated response indicates that 13 working days are required to process the calcellation - to date we have received no communication back from telkom. We have been into a telkom store 3 times to try and get this process completed. They say that they can't complete the cancellation in store and that we need to do a telkom call-back request in store. However last time the systems were down. We have duly submitted our forms on 20/04/2017 and will no longer be paying for the services. I would like telkom to get in touch so that we can formally confirm that the cancellation has been processed.</p>